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Account Reactivation

We value second chances. We care about relationships. We want our old clients to know that they always have a family with us. Our door is always open to those who want to reactivate their accounts with us.

Inactive account does not mean that it is formally closed. There are two possible statuses before an account will be totally terminated.

  • Suspended until Paid - no payment made 2 days after the billing date or the client have reached the account’s default credit limit

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  • Closed until Paid - no payment made 7days after the billing date
  
 
   
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If your account falls under one of these statuses, you may still login to your control panel. However, you can only have limited access. The control panel will only allow you to explore the account information and make payment online. When our system detected a complete payment of the remaining balance, your account will automatically be activated in a few minutes.

However, no payment made 2 weeks after your billing date will totally terminate your account. Closed account will not allow you to login to your control panel anymore.

On the other hand, if you wish to reactivate your service with us again, you need to give us a call, send us an email or login to the live chat support through our website. In this case, we charge a $10 Reactivation Fee.

Upon reactivation, you may already enjoy again our services within a few minutes. Once more, you can receive unlimited inbound faxes for free; can send faxes via our website, via email and via our printer driver. You can again benefit from all our offered privileges, the subscriber’s promo and the partner’s program.

On the other hand, we made a lot of innovations and developments with our services and web sites. The control panel and support pages have been more users friendly. The fax transmission speed was increased due to our continuous improvement operations on the system management. Our IT personnel were not just all professionals; they have become more experienced with our system. Our customer service were trained more to educate you.

As we continuously grow, we want you to be with us and share the unexpected great investment returns, to trust us again and see the difference.

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If you need further assistance, feel free to contact our Customer Support Department, send us an instant message via LiveChat or call us at 1-877 FAXQUICK (18773297842).

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